Installation HELP!!!!!!

I fire bullcharts up, firewall and Viruscan disabled.
it's searching for Database, then says my SQL database could not be detected.
It starts installing my SQL right until it finishes and then everything dissappears, Bullcharts just dissappears.
I fire Bullcharts up again and the cycle begins again....and again...and again.....and again...
Can someone please fix my problem ASAP?

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ChrisR Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Regular Joined: 23 Sep 2004 Location: Australia Posts: 49	Post Options Post Reply Quote ChrisR Report Post Quote Reply Topic: Installation HELP!!!!!! Posted: 23 Sep 2004 at 7:58pm
	I fire bullcharts up, firewall and Viruscan disabled. it's searching for Database, then says my SQL database could not be detected. It starts installing my SQL right until it finishes and then everything dissappears, Bullcharts just dissappears. I fire Bullcharts up again and the cycle begins again....and again...and again.....and again... Can someone please fix my problem ASAP?

Brendon Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List BullCharts Staff Joined: 10 Sep 2004 Location: Australia Posts: 126	Post Options Post Reply Quote Brendon Report Post Quote Reply Posted: 23 Sep 2004 at 9:11pm
	1. Please send the msde.log file that is in c:\ 2. also please send the System Details in help then About BullCharts 3. do you have Windows 98 before then upgrade to XP? Microsoft have a problem in this area. 1. Please send the msde.log file that is in c:\ 2. also please send the System Details in help then About BullCharts 3. do you have Windows 98 before then upgrade to XP? Microsoft have a problem in this area.


ChrisR Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Regular Joined: 23 Sep 2004 Location: Australia Posts: 49	Post Options Post Reply Quote ChrisR Report Post Quote Reply Posted: 23 Sep 2004 at 9:32pm
	BULLCHARTS BullCharts version: 2.2.5.30641 Charts.dll version: 1.0.1717.30637 BullScan.dll version: 1.0.1717.30639 DotNetBar version: 4.1.0.2 BullCharts path: C:\Program Files\BullSystems\BullCharts Last workspace: C:\Documents and Settings\Chris\Application Data\WebLink\BullCharts\2.2.5.30641\LastWorkspace.bw DATA Data source: BullStore + DataAgent.Net User ID: xxxxxxxxxx Server address: server.bullcharts.com.au Server port: 20000 WINDOWS Windows version: Microsoft Windows XP Service Pack 2 .Net CLR version: 1.0.3705.6018 Internet Explorer: 6.0.2900.2180 Java VM version: Sun 1.4 SYSTEM Total memory: 1024 MB Processor: AMD Athlon(tm) XP 3000+ 2162 MHz Hard disk: C:\ 38.15GB (19.74GB Free) Hard disk: D:\ 37.27GB (31.34GB Free) Display device: 1280x960 Display device: x Edited by ChrisR

ChrisR Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Regular Joined: 23 Sep 2004 Location: Australia Posts: 49	Post Options Post Reply Quote ChrisR Report Post Quote Reply Posted: 23 Sep 2004 at 9:50pm
	sent u everything in the email... Hope u can sought it out. This is useless for me at the moment..

ChrisR Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Regular Joined: 23 Sep 2004 Location: Australia Posts: 49	Post Options Post Reply Quote ChrisR Report Post Quote Reply Posted: 24 Sep 2004 at 10:59am
	A big thankyou to EDDIE that solved my problem this morning. Apparently I had to have printer file sharing enabled on my system..

kosmo Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Newbie Joined: 19 Sep 2004 Location: Australia Posts: 6	Post Options Post Reply Quote kosmo Report Post Quote Reply Posted: 01 Nov 2004 at 8:33am
	Hi Peter, When I went to install new version it said to uninstall the old version. Is this necessary, will I lose my other saved stuff? cheers

Peter Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List BullCharts Staff Joined: 09 Sep 2004 Location: Australia Posts: 241	Post Options Post Reply Quote Peter Report Post Quote Reply Posted: 01 Nov 2004 at 12:00pm
	Yes, you do need to uninstall the old version first. (windows installer is a mystical creature that I am yet to fully tame ). Any charts, templates, or workspaces that you have saved won't get deleted. You will need to refer to the installation notes if you've made changes to any of the built-in scans. Your application preferences (which get stored in the windows registry) will remain. And database will also remain (so long as your old version is at least 2.2.3). If you have rearranged toolbars, etc then they will be reset at the upgrade (necessary as toolbar items get added and changed with new versions). For similar reasons your 'automatically remembered last used workspace' will also not load - so be sure to save it to a file before upgrading.